Shipping policy

Enjoy free domestic shipping on orders over $149.99! This offer applies exclusively to online orders within the United States that total $149.99 or more (after discounts and before taxes). The option for free shipping will appear during checkout if your purchase meets the eligibility criteria. 

ORDERS: Every order is subject to a processing period of 24 to 72 business hours, although most orders are usually shipped within 48 hours. Our trusted shipping carriers will handle delivery, requiring a signature and a valid photo ID verifying that the recipient is 21 years old or older, in accordance with Federal Laws. Please note that all shipping timelines are based on business days (Monday to Saturdays). Orders may be reviewed for security and accuracy. If your order is selected for review, we will contact you on the same day.

Mandatory Adult Signature Service: In compliance with federal regulations, all vape mail orders must use Adult Signature Confirmation (21+) upon delivery for packages containing e-cigarette-related products. The recipient must present a valid government-issued photo ID to the delivery person to verify their age. If the package is returned due to the absence of an eligible signatory, a refund will be issued minus a 15% restocking fee and shipping costs.

Shipping Carriers: Our shipping network relies on reliable regional and local carriers for package delivery. Any errors or delays resulting from the actions or circumstances of these regional carriers are not the responsibility of Fume vape. We do not offer refunds or replacement shipments for lost, stolen, or damaged packages unless Route package protection is included in the order and has not been removed. If a package is returned by the carrier, a refund will be issued, minus a 15% restocking fee and shipping costs.

Carrier Delivery Handling Timelines: After the processing window of 24 to 72 business hours, an automated tracking email will be sent to the customer, confirming that the package is nearing the final stages of preparation. Please note that carrier delivery times may vary based on the recipient’s geographical location.

Estimated carrier delivery times:

– Eastern Half of the US: Expect a transit period of 2-4 business days.
– Western Half of the US: Anticipate a transit period of 5-10 business days.

LOST OR STOLEN SHIPMENTS: We are committed to delivering high-quality products promptly and ensuring customer satisfaction. We understand that unforeseen situations can sometimes occur, which is why we offer Route insurance. If you did not select Route Insurance and your shipment is lost or stolen, please contact us via email at support@fumevape.com

. Your satisfaction is our priority.

ROUTE INSURANCE:

Marked As Delivered (Stolen): Claims can be approved no earlier than 3 and no later than 15 days from the date it was marked as delivered. For orders exceeding $500 USD, a police report is required.

Stuck In Transit (Lost): For U.S. orders, claims can be approved no earlier than 7 days and no later than 30 days from the last update or 60 days from the order date. For international orders, claims can be approved no earlier than 20 days and no later than 30 days from the last update or 60 days from the order date.

Damaged: To file a claim for damaged items, you must provide photos of both the package and the damaged item. Claims must be filed no later than 15 days from the date it was marked as delivered.

What if my order never arrives or is stolen?

To protect your order against loss or theft, consider adding Route package protection during checkout. With Route Protect, you can easily submit a claim for a lost, stolen, or damaged package. Claims are reviewed for approval for a reorder or refund within 1-2 business days.

What if my order is damaged?

To protect your order from shipping-related damage, add Route Protect (package protection) at checkout. With Route Protect, you can conveniently file a claim for a lost, stolen, or damaged package. Claims are typically reviewed for approval for a reorder or refund within 1-2 business days. If your order has defects or you suspect it was damaged during manufacturing, please contact us at support@fumevape.com, and we’ll work with you to resolve the issue.

How do I file a shipping issue for my lost, stolen, or damaged order?

If you opted for Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. Alternatively, you can file a shipping issue through Route’s app or on their website at https://claims.route.com/.

Does Route Protect cover stolen items?

Absolutely! When you insure your orders with Route Protect, stolen items are eligible for reorders or refunds.

What are Route’s terms and conditions?

Route’s terms and conditions can be found at the following link: https://route.com/terms-and-conditions.

Is Route a licensed insurance company?

Yes, Route is a licensed insurance company, and it partners with SEG Insurance Ltd.

DAMAGED PACKAGE DURING TRANSIT:

If your package arrives with damaged goods, please promptly capture photographs of both the damaged items and the invoice enclosed within the package. To help us address your concern efficiently, please send an email containing these images to our Customer Support Team. We will then arrange for the damaged items to be reordered for you.

EXCHANGES & REFUND POLICY:

If you encounter any issues with your Geek Bar Vapes purchase, feel free to reach out to us via phone or email, and our team will guide you through our procedures. Returns must be initiated within 30 days from the date of your original purchase.

REFUNDS:

Upon receiving the product, we will issue a refund to the card that was used for the initial order, minus a restocking fee of 15%. For added peace of mind, we strongly recommend choosing insurance when shipping items back to us.

REFUND/EXCHANGE RESTRICTIONS:

Regrettably, we cannot accept returns for certain items in accordance with FDA regulations. These include:

– Opened and used e-juice.
– Products not originally purchased on https://fumevape.store/
– Opened and used devices/accessories.
– Shipping fees.
– No refunds or exchanges for partially returned or opened sample packs or bundle deals.

You will be responsible for shipping the product back to us. Once we receive the returned items, a customer service representative will contact you to discuss your exchange preferences and assist in placing your order over the phone. You will only be responsible for covering any price difference for items that are not of equal value. A standard shipping fee will apply to all orders totaling less than $200